Nine to Thrive: The True Impact Of Empathy In The Workplace
The original article, Nine to Thrive: The True Impact of Empathy In The Workplace by Zach Giordano appears, on The Boston Globe.
“I think often people characterize empathy as those moments of listening and understanding, but empathy is far more impactful when put into action,” said Veronica Barber, SVP of Human Capital at Benchmark Senior Living, a self-described “human connection company” that serves thousands of elderly individuals across 56 communities.
As people move into a senior living center—similar to people at all stages of life going through a transition—they often feel lost, confused, afraid, or lonely. The empathy provided by the caregivers at Benchmark is the bridge to helping them feel secure and confident again.
“It’s because you care enough to understand the person and know their needs, wants, fears, and vulnerabilities that lets you truly be there to support them,” said Barber.