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Technology Pilot Program Connects Residents to What Matters to Them

Technology Pilot Program Connects Residents to What Matters to Them

Tom Fitzpatrick demonstrates new technology at The Branches of North Attleboro.

Tom Fitzpatrick demonstrates new technology at The Branches of North Attleboro.

As part of our mission to deeply understand people, meet them where they are and connect them to what’s meaningful, Benchmark Senior Living is embracing new “smart” technology with a pilot program at The Branches of North Attleboro.

Community Technology Specialist Tom Fitzpatrick discussed the program during a recent “Lunch and Learn” presentation at the home office. The pilot program features smart home technology customized for participating residents using senior-friendly tablets, voice assistant (Google Home) and smart TVs.

“Being an early adopter of this new technology shows that Benchmark is innovative and forward-thinking, all while providing a platform for increased resident interaction and engagement,” Tom says.

Residents requesting this technology can use their Google Home to control lights, listen to their favorite music, call friends and family, ask about the weather or even play a game. The smart home technology also provides the option to program lights, including illuminating a path to the bathroom at night, initiating a “gentle wake-up” in the morning or having a light blink when someone knocks on their door.

During an on-boarding survey, Benchmark customizes tablets with apps matching a resident’s interests. The device enables residents to communicate with family or friends through Skype and view the list of daily community activities and meal menus.

Benchmark's pilot technology program customizes tablets with apps matching a resident’s interests. 

Benchmark's pilot technology program customizes tablets with apps matching a resident’s interests. 

The Branches’ Activities Team uses the technology in their programming – including wirelessly casting content to big-screen TVs, such as residents’ favorite trivia games and karaoke lyrics.

“But it’s not just about the technology”, says Executive Director Kelly Arnao. “It’s about creating positive human connection and experiences, and providing new ways to connect residents to the people and activities that matter to them.”

Benchmark is looking into offering the technology in other communities in the future.

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